The Future of Hospitality
Course overview
The future of hospitality goes beyond guest and host, blending neuroscience, design, and storytelling to create lasting connections. With Johannesburg’s tourism on the rise, two leading thinkers explore how intentional, place-based experiences are shaping the next era of travel.
Certification included
Validated by SAIAT as a Category 1 CPD talk. Attendees will earn 0.1 credits.
Meet the SPEAKERs
Retha Erichsen
Retha Erichsen leads the brand at Babylonstoren, a working farm and hospitality destination in the Cape Winelands known for its blend of nature, simplicity, and thoughtful design. Since joining the team two years ago, she’s been part of shaping how the brand connects with guests—both in person and online—while staying true to its roots. Read more...
Willem du Toit
Hotel Manager, Four Seasons Hotel The Westcliff
Willem du Toit, Hotel Manager at Four Seasons Hotel The Westcliff, brings over 25 years of expertise in luxury hospitality. Having held senior roles at South Africa's most prestigious hotels, Willem's journey has always been about refining the guest experience and nurturing strong, unified teams. His return to the iconic Four Seasons Hotel Read more...
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