The Shoppers: The Future of Retail
Course overview
Retail is no longer just transactional—it’s experiential. This talk explores how storytelling, design, and technology shape memorable consumer experiences, with insights from one of South Africa’s leading boutique retail designers on the future of shopping.
Certification included
Validated by SAIAT as a Category 1 CPD talk. Attendees will earn 0.1 credits.
Meet the SPEAKER
Stephen Klein
CEO, Klein Concepts
I like chisels, I also believe that everyone should own a well weighted mallet. Unfortunately, these are not values that fit neatly into our modern era, so I also design shops. Specifically, luxury boutique retail with an emphasis on cosmetics. Klein Concepts has been doing this for 24 years and has become a bit good at it.
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